We've got answers
Our average processing & shipping time is 10-14 business days. Every single one of our works is hand crafted (we know everyone says this, but in our case we really are getting our hands dirty). As a result of our hands on approach, no one print is ever the same.
All sales are final. You’ll have a chance to cancel your order prior to it’s completion. After we have converted your sound into a Vibrato, you will receive a sample in your email requesting. You will then have 48 hours to make any changes to your order.
However, we understand that exceptional, unaccounted-for situations arise and we are committed to customer satisfaction, so if you experience a problem with your order, please let us know. If you find any errors with the product(s) you receive, or receive damaged goods, please contact us. If we can make it right, we will.
That’s funny. Please make sure you are uploading the correct file size (15MB), format (MP3) and wait until the page refreshes after you’ve clicked on “UPLOAD MY SOUND”. If you’re still having trouble, please email here.
Ordering a specific size or choosing custom color to match your decor is no problem. Get in touch with us and provide your details and we’ll provide a quote ASAP.
Vibrato suggests any special sound or music that you would like to see visually transformed into a unique work of fine art. It can be your favorite song, your child’s first words, wedding vows, etc. Just remember, Vibrato has the right but not the obligation to monitor and edit all audio provided by users.Vibrato also has the right to object audio that is considered sensitive or explicit content.
Of course! As long you omit the details that Aunt Lucy is in the shower (because we want NOTHING to do with that), I’m sure Aunt Lucy’s voice would look beautiful transformed into a Vibrato.
If you have completed the checkout process, you should have received a confirmation email. Please note that 4-5 business days later one of our artists will reach out to you via email with a sample of your vibrato, and request that you approve the print. You must approve the print before we continue with the process.
Due to the artisanal nature of our prints, our initial processing time is 4-5 business days.
If it has been more than 3 business days and you have not yet been contacted with a sample of your print, please contact us here.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or any other reasons that violate our Terms & Conditions.
If this is the case, we will always let you know of the cancellation via email.
Due to the artisanal nature of our prints, our processing and shipping time can be from 10-14 business days. If it has been more than 14 days and you have yet to receive your order, please contact us here, and we’ll do our best to locate your package.
Please send us a detailed email of how your Vibrato arrived so we can help alleviate your dissatisfaction.